Shipping Policy

This Shipping Policy is for VertexNeon and was last updated on 03/24/2023. 
  
1. SHIPPING AND DELIVERY OPTIONS 
 
International Shipping:
International Standard (2-4 weeks): $25
International Express (1-2 weeks): $39 
  
2. PROCESSING TIME 
  
Orders are processed within 14 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 
  
3. CANCELLATIONS 
  
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. 
  
4. RETURNS 
 
Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. . 
  
5. DELAYED ORDERS 
  
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 
  
6. DAMAGED ORDERS 
  
VertexNeon is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 
  
7. SHIPPING RESTRICTIONS 
 
- Orders cannot be shipped to P.O. boxes.  
  
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 
  
8. CONTACT 
  
For questions about this shipping policy, contact:  [email protected]